Glocal academy in collaboration with GVK EMRI successfully delivered two CME
courses on Essential Soft Skills for Healthcare Professionals in May 2015
First course was delivered in GSL Medical College, Rajahmundry A.P state of
India, and second one was in GVK EMRI campus Hyderabad, Telangana state of India.
Participants were from various health care backgrounds who are very dedicated to
provide better health care to patients.
Though majority of them were newly qualified doctors, the group had a representation from senior practicing clinician,
colleagues who were getting trained as paramedics, and other allied health care
workers.Both courses successfully delivered the objectives in innovative ways. This
was reflected in the overall satisfaction of the participants and their positive
comments in the evaluation forms.
While there were many positive, and thought provoking comments from
participants, there was one particular comment from a junior doctor (Dr Malavya)
which beautifully sums up the potential solution for healthcare delivery in India.
She said doctors couldnt do it alone. However, working together (doctors and allied
healthcare professionals) as one family we can deliver effective healthcare. She
amongst many others learnt the importance of interprofessional (collaborative)
work during the two-day interprofessional CME course.
We believe this young dynamic enthusiastic doctor is absolutely right in that we all
belong to one family i.e., family of health care professionals and we all have one
common goal of providing effective, equitable healthcare for the population.
Although families have people with different roles and responsibilities they all stay
under one roof and respect each other. Yes, no doubt there will be ups and downs in
a family but families try to overcome these by discussing with each other effectively
and resolving the conflicts in a constructive manner. Most families demonstrate
effective teamwork and shared leadership. Similar we (healthcare professionals)
should learn and work together, respect each other, acknowledge the views and
experiences of all disciplines. We should acknowledge that, like a family, this is a
The World Health Organization Framework for Action on Interprofessional Education
and Collaborative Practice (1) stated that collaborative practice is the way forward
for optimizing health services and delivering highest quality of healthcare. Similar
views were also echoed in Lancet commission report on Healthcare professionals for
a new century (2). The authors of this report want healthcare professionals to be
socially responsible professionals.
Countries like India are facing significant urban-rural health divides, and workforce
crisis. In addition there are financial constraints. Crisis situations like these demands
achieving more with less. As stated by the junior doctor we (healthcare
professionals) can achieve the mammoth task of providing effective, equitable
healthcare for all by working as one family.
1. The World Health Organization Framework for Action on Interprofessional
Education and Collaborative Practice
2. Health professionals for a new century: transforming education to
strengthen health systems in an interdependent world; Frenk J, Chen et al;
The Lancet; Vol 376; 2010