Communication involves speaking and listening (Communication= Speaking+Listening). Speaking in healthcare takes a specific form— "Listenability. (1)” 

 So, what is "Listenability?”

In short, it is the ability of the speaker to speak in such a way that listener finds not only easy to follow but understands clearly. 

How does this translate into healthcare? Let me ask you 3 questions.

1.     Is it not the Doctor's responsibility to frame the sentences that patient find it clear, simple and easier to understand;?

2.     Is it not the Doctor's responsibility to frame the discussion in such a way that patient finds it easier to follow?

3.     Is it not the responsibility of the Doctor to be considerate speaker?

I have no doubt that you would YES to all the questions.

Then, it is the responsibility of the Doctor to speak in such a way that patient finds it easier to follow and understand. It's very important to use simple words, short sentences which are totally free of medical jargon. "Language matters." Speaking in simple, clear and lay language not only shows that you care (are considerate speaker) but also helps the patient to absorb, understand and remember the information better.

Listenability (information giving devices) helps you to become a considerate speaker.

Strategies that make your explanations listenable are:

1. Signposting
2. Summaries
3. Explicit Categorization
4. Announce important topics
5. Convey information in little stories
6. Convey information with vivid analogies to everyday objects and events
7. Repetition

During the session, we will show you how these strategies come into being.

Reference: Donald L. Rubin (2012) Listenability as a Tool for Advancing Health Literacy, Journal of Health Communication, 17:sup3, 176-190, DOI: 10.1080/10810730.2012.712622.

https://doi.org/10.1080/10810730.2012.712622